Last Updated: April 15, 2026

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Haul Connect respects the privacy of our users. Haul Connect is a technology-first logistics company focused on creating a simple, easy-to-use interface connecting shippers and drivers. To do this, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Haul Connect does that and how to exercise the choices and rights you have in your information.

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THE SCOPE OF THIS POLICY

This policy applies to all Haul Connect users, including Customers, Drivers (including Driver applicants), delivery recipients, and website visitors, and to all Haul Connect platforms and services, including our applications, websites, technology, facilities, and other services (collectively, the “Haul Connect Platform”). This policy applies only to personal information, not to aggregate information or information that does not identify you. Please remember that your use of the Haul Connect Platform is also subject to our Terms of Service. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service. Certain elements of the Haul Connect Platform may operate under separate or additional terms or practices different from or in addition to those described in this policy; in those cases, you will be provided separate notice and information relevant to your use of those parts of the Haul Connect Platform.

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THE INFORMATION WE COLLECT

When you use the Haul Connect Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like service providers, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration. When you create an account with Haul Connect, we collect the information you provide us, such as your name, email address, phone number, birth date, profile photo, and payment information. We may ask that you provide additional information related to the identity of your account, such as documents related to identification (e.g., driver’s license), a profile picture, or “selfie” imagery. If you choose to engage in additional offerings on the Haul Connect Platform (e.g., services for your vehicle or linking to other accounts like travel rewards), you may provide us additional information relevant to those offerings.

Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like “selfie” imagery).

Ratings and Feedback. When you rate and provide feedback about the Haul Connect Platform (including about Customers, Drivers or delivery recipients), we collect all of the information you provide in your feedback.

Communications. When you contact us or we contact you, including through surveys or research projects, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Haul Connect Platform

Location Information. The Haul Connect Platform collects location information (including GPS and WiFi data, IP address, and Bluetooth data) differently depending on your Haul Connect app settings and device permissions as well as whether you are using the platform as a Customer or Driver:

• Customers: We collect your device’s location when you open and use the Haul Connect app, including while the app is running in the background.
• Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background.

Usage Information. We collect information about your use of the Haul Connect Platform, including delivery information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Haul Connect Platform like our apps and websites, including the pages and content you view and the dates and times of your use. We may also infer information from your use of or information you provide us in your interactions with the Haul Connect Platform.

Device Information. We collect information about the devices you use to access the Haul Connect Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).

Communications Between Customers and Drivers. We work with a third party to facilitate phone calls and text messages between Customers and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications and Haul Connect Platform chat communications, including the participants’ phone numbers, the date and time, and the contents of SMS and chat messages. For security purposes, we may also monitor or record the contents of phone calls made through the Haul Connect Platform, but we will always let you know we are about to do so before the call begins.

Address Book Contacts. You may set your device permissions to grant Haul Connect access to your contact lists and direct Haul Connect to access your contact list, for example to help you refer friends to Haul Connect. If you choose to do this, we will access the names and contact information of the people in your address book.

Calendar Information. You may set your device permissions or otherwise grant Haul Connect access to your chosen calendar and direct Haul Connect to access calendar information, for example to help you get alerts about upcoming deliveries. If you choose to do this, we will access and store information available in your calendar to use in providing you these optional features.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the Haul Connect Platform and interact with Haul Connect advertisements, to make your Haul Connect experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Haul Connect Platform. We use cookies to collect information in order to improve our services for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being used. The Help feature on most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

C. Information We Collect From Other Sources

Service Providers and Other Parties. Service providers and other parties provide us with information needed for core aspects of the Haul Connect Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Haul Connect experience. These service providers and other parties include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these parties:

• Information to make the Haul Connect Platform safer, like background check information or identity verification information;
• Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
• Information to operationalize loyalty and promotional/marketing programs or applications, services, or features you choose to connect or link to your Haul Connect account, such as information about your use of such programs, applications, services, or features; and
• Information about you provided by specific services, such as vehicle, demographic and market segment information.

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Referral Programs. Friends help friends use the Haul Connect Platform. If someone refers you to Haul Connect, we will collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

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HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide the Haul Connect Platform;
• Maintain the security and safety of the Haul Connect Platform and its users;
• Build and maintain the Haul Connectcommunity;
• Provide customer support;
• Improve the Haul Connect Platform; and
• Respond to legal proceedings and obligations.

Providing the Haul Connect Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

• Verify your identity and maintain your account, settings, and preferences;
• Connect you to jobs and track their progress;
• Provide various Haul Connect Platform offerings to you, such as vehicles services and third party promotional advertisements that may be personalized to you;
• Calculate prices and process payments;
• Communicate with you about your use of the Haul Connect Platform and experience;
• Collect feedback regarding your experience;
• Facilitate additional services and programs with third parties; and
• Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Haul Connect Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:

• Authenticate and verify users;
• Verify that Drivers and their vehicles meet safety requirements;
• Investigate and resolve incidents, accidents, and insurance claims;
• Encourage safe driving behavior and avoid unsafe activities;
• Find and prevent fraud; and
• Block and remove unsafe or fraudulent users from the Haul Connect Platform.

Building and Maintaining the Haul Connect Community. Haul Connect works to be a positive part of the community. We use your personal information to:

• Communicate with you about events, promotions, elections, and campaigns;
• Personalize and provide content, experiences, communications, and targeted advertising to promote and grow the Haul Connect Platform; and
• Help facilitate donations you choose to make through the Haul Connect Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

• Investigate and assist you in resolving questions or issues you have regarding the Haul Connect Platform; and
• Provide you support or respond to you.

Improving the Haul Connect Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

• Perform research, testing, and analysis;
• Develop new products, features, partnerships, and services;
• Prevent, find, and resolve software or hardware bugs and issues; and
• Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

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HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties for money — no one can buy the personal information we collect from and about you and we do not act as a data broker. However, we may need to share your personal information with other users, third parties, and service providers to make the Haul Connect Platform work and to deliver relevant personalized ads to you on and off the Haul Connect Platform. Some of these disclosures may constitute “sharing” or “selling” of personal information under certain U.S. state privacy laws.

A. Sharing Between Haul Connect Users

Customers, Drivers and Delivery Recipients.

Customer information shared with Driver: As part of the delivery request, we share with the Driver the Customer’s pickup and dropoff location, contact information and name.

Driver information shared with Customer: Upon a Driver accepting a delivery request, we will share with the Customer the Driver’s name, profile photo, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s Haul Connect profile.

Although we help Customers and Drivers communicate with one another to arrange a pickup and dropoff, we do not share your actual phone number or other contact information with other users when enabling this.

Referral Programs. If you refer someone to the Haul Connect Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the Haul Connect Platform with that user. For example, a referral source may receive a bonus when you join the Haul Connect Platform.

B. Sharing With Service Providers to Provide the Haul Connect Platform, and Other Parties

Depending on whether you’re a Customer or a Driver, Haul Connect may share the following categories of your personal information to provide you with a variety of the Haul Connect Platform’s features and services:

• Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
• Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
• Commercial information, such as delivery information and Driver transaction history;
• Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers;
• Location data; and
• This and other information you may direct us to share with other parties, such as when you choose to link your Haul Connect account with a separate travel rewards program or when you choose to engage with an offering from another company through the Haul Connect Platform, such as a vehicle service.

We disclose those categories of personal information to these other parties and service providers to fulfill the following purposes:

• Maintaining and servicing your Haul Connect account;
• Processing or fulfilling deliveries on the Haul Connect Platform;
• Providing you customer service;
• Processing transactions and payments;
• Processing Driver applications;
• Verifying the identity of users;
• Detecting and preventing fraud and unsafe activity;
• Processing insurance claims;
• Providing Driver loyalty and promotional programs;
• Providing marketing and advertising services to Haul Connect, including to provide targeted and cross-contextual behavioral advertising personalized to you;
• Providing financing;
• Providing requested emergency services;
• Providing analytics services to Haul Connect; and
• Undertaking research to develop and improve the Haul Connect Platform.

C. For Legal Reasons and to Protect the Haul Connect Platform

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

• Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, enforceable governmental request, or requirement as condition to operate (e.g., operating permit, license or agreement);
• Respond to legal process (such as a search warrant, subpoena, summons, or court order);
• Enforce our Terms of Service;
• Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
• Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

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HOW WE STORE AND PROTECT YOUR INFORMATION

We retain your information for as long as necessary to provide you and our other users the Haul Connect Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our terms and policies. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

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YOUR RIGHTS AND CHOICES REGARDING YOUR DATA

As explained more below, Haul Connect provides ways for you to access and delete your personal information as well as exercise applicable data rights that give you certain control over your personal information.

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All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Haul Connect Platform.

Text Messages. Haul Connect may collect your mobile phone number when you submit a form on our website or apply to become a driver. By providing your phone number, you consent to receive SMS messages from Haul Connect related to onboarding, scheduling, and operational communications regarding shipments. Message frequency may vary. Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to service providers that support business operations, such as messaging platforms. Please note that opting out of receiving SMS messages may impact your ability to use certain features of the Haul Connect Platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Haul Connect Platform (such as receiving a notification about new jobs and deliveries).

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Haul Connect’s ability to provide you our full range of features and services. You may also control some elements of sharing your location with Haul Connect in your Haul Connect account settings.

Deleting Your Account. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

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LINKS TO THIRD-PARTY WEBSITES

The Haul Connect Platform may contain links or references to third-party websites, products, or services. Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.

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CHILDREN’S PRIVACY

Haul Connect services are not directed to children under the age of 13, and we do not knowingly collect personal or other information from anyone who is under the age of 13.

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CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time as the Haul Connect Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Haul Connect Platform or by some other method of communication like email. When you use Haul Connect, you are agreeing to the most recent terms of this policy.

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CONTACT US

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at info@haul-connect.com